Metrorail expects its commuters to contribute substantially by improving their commuting experience through self-management by acting lawfully and encouraging fellow passengers to do the following:

• Commuters sitting on the edges of platforms and running around platforms.
• Commuters hanging out of a moving train window, endangering other people lives in the process.
• Commuters throwing items out of trains and at passing trains.
• Commuters jumping off or climbing out of trains before they have come to a complete stop.
• Commuters jumping from one train to the next.
• School children stuff riding moving train while other commuters are ululating encouraging the behaviour.
• Commuters jumping out of a moving train to salvage a stolen item thus sustaining injuries.

Level crossings (source of major concern)

• Children and adults disregard railway signs at these intersections (ignorance is always given as an excuse).

Vandalism

• People remove and break doors, windows, and tubing pipes to steal them.
• The burning of coaches, station and other assets.

Fences

• Criminal elements that steal and destroy fences around railway line thus allowing easy access to restricted rail property

Electric pylons

• Adults climbing electric pylons to steal cable then ending up being electrocuted.
• Children playing next to pylons climb them to remove birds' nests and tangled kites.
• Adults and children using pylons and bridges as jungle gyms.

Trespassing

• Pedestrians enter areas marked "private" which are dangerous and harmful to both children and adults.
• Adults and children use the railway as a road - they sit, walk and play on the rail tracks.
• It is sometimes difficult to hear an approaching train. A train travelling between 70 - 80 km can take up to a kilometre to come to a full stop, even though the driver can see a pedestrian.

Environment

• Commuters are littering and destroying the rail environment.
• Communities alongside the rail tracks are setting-up informal settlements.
• People from these communities at times remove materials from the tracks to use in building their shacks.
• Adults and children climb stationery wagons and coaches resulting in their electrocution. At times valuable cargo (often toxic and flammable) is stolen from these wagons.
• Children playing with lights at intersections in the process destroying them.